We will send your first box as soon as possible by Royal Mail. This should arrive with you within 3 days of leaving our Dorset Kitchen, and you will receive an email with your tracking number when we despatch your parcel. If you select 1st Class Preferred Day delivery, then we will send out the first box to arrive on the future date you have selected (if not the actual date, then it will be as close as possible subject to Royal Mail). Subsequent months' boxes will be delivered around the same time each month as the first box.
After your initial payment, your ongoing monthly payments will be taken a calendar month after the first. We will send you a reminder of this 5 days before payment is taken in case you need to make any changes.
Each month you will receive a specially curated selection of chocolates, containing a mix of our classic favourites, seasonal flavours and new creations. You will receive a mix of mostly dark and milk chocolates, we don’t work much with white chocolate. Every month there will be some variations, but some of our most popular flavours will repeat as we do not send out a completely different selection each month.
We will also include free gifts, samples and vouchers every now and then that are unique to subscription club members as a thank you for being a club member.
Yes! If you are not going to be in to receive your chocolate subscription box this month, you can log into your account on our website, and choose to skip a month. If you have been bought your subscription as a gift and do not have an account to log into, you can call us on 01929 421777 Monday to Friday from 9am to 5pm and we will be able to help.
If you decide you want to cancel your subscription, just call our Chococo HQ on 01929 421777 Monday to Friday from 9am to 5pm and we can arrange for your subscription to be cancelled.
We try to be as accommodating as possible with our subscription club boxes and will always try to amend our selections when possible. However, if you have an allergy to an ingredient we use, please note that all of our chocolates are made in our chocolate kitchen which handles milk, nuts, soya & gluten, so all our chocolates may contain traces.
Whilst all our dark & oat m!lk chocolate vegan-friendly items comply with vegan requirements in terms of their recipes, please be aware that we cannot guarantee that they are 100% free from any traces of dairy etc as we do make all our chocolates in one room.
It is best to keep your chocolates in a cool, dark place such as a kitchen cupboard or larder. If it is very hot, please store your chocolates in the fridge, ideally in a paper bag to prevent any moisture from getting to them.
Yes, we can send your first box as soon as possible by Royal Mail. This should arrive with you within 3 days of leaving our Dorset Kitchen, and you will receive an email with your tracking number when we despatch your parcel. If you select 1st Class Preferred Day delivery, then we will send out the first box to arrive on the future date you have selected (if not the actual date, then it will be as close as possible subject to Royal Mail). Subsequent months' boxes will be delivered around the same time each month as the first box.
Of course – you can add a gift message at the checkout. We do not include any invoices or receipts in our parcels, as we know many are sent directly as gifts.
Sept 2022 update: We are aware that titanium dioxide (E171) used in white colours is no longer being used in the EU as of August 2022. Whilst this is not the case in the UK, as we always aim to follow best practise, we have sourced an alternative white colour (made with calcium carbonate) & are now working with this instead. There are a few chocolates which were made a while ago which are working their way through stocks, but we should shortly be able to announce that all our chocolate decorations are E171-free! It has been a huge project and it took us much longer than expected to find an alternative, but we have got there! All our Halloween & Christmas chocolate items are being decorated with E171-free colours.
There is always a Use By date on the base of your box which advises when to finish your box. As we use fresh cream to create the ganaches for some of our chocolates, and we do not use any additives or preservatives, it is best to eat your chocolates as soon as possible, ideally within 3 weeks.
Your parcel will be sent via Royal Mail tracked postage, and should arrive with you within 5 days of ordering. If there are severe delays with your parcel, please contact us and we will look into this for you.
We are doing all we can to carry on crafting and sending chocolates throughout the Coronavirus pandemic. Should there be any changes or delays to your subscription, we will send an email and provide regular updates on the situation.
We will try to be as accommodating as possible when packing your subscription box, and can exclude specific chocolates that you do not like, when we hand pack your box.
We are currently not able to offer a monthly Vegan subscription box as we do not make a wide enough variety of vegan-friendly chocolates to ensure you have a varied selection every month. However, as we create more new and exciting flavours in our Chocolate HQ Kitchen and expand our selection of handcrafted chocolates, we also expand our vegan-friendly options, so we may be able to offer this in the future.
We will send you an email 5 days before your next order is due to despatch. This allows you time to make any changes you need.
No, subscriptions are excluded from all other offers and discounts unless specified.
Due to covid, we are not currently despatching any orders to international addresses. We will review this for monthly subscriptions in the future but, our pre-paid options are only ever available delivery to UK addresses.
All subscriptions are sent out on a 3-5 day service but you can select your first box to go out on a first-class service. If you need an order very quickly, you can always shop for a one-off purchase using next day delivery service
Whilst our system should recognise bank holidays and other non-delivery dates, in case it doesn't, we will send your parcel to arrive on a normal date around any such holiday date listed.