Last updated: 21 September 2026
Chococo operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy and Cookie Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this policy, this policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this policy carefully. By using and accessing any of the Services, you acknowledge that you have read it and understand the collection, use, and disclosure of your information as described here.
Chococo, the Purbeck Chocolate Co, was founded in 2002 by Andy and Claire Burnet. For the purposes of UK data protection law we are the data controller of your personal information.
Our chocolate kitchen and head office is at Unit E, Blackhill Road, Holton Heath, Dorset BH16 6LS. Our registered company address is Chococo Wholesale Ltd, Meadway House, 38a Station Road West, Oxted, England, RH8 9EU.
When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from it, depending on how you interact with the Services:
Our website uses cookies to distinguish you from other users and to keep track of your visit. They help us to give you the best experience when you browse, to let your browser remember you and help with logging in, to keep your basket working, and to make improvements to the site. Cookies do not allow us to identify individuals from the information we collect.
We use cookies in four broad groups:
When you first visit the site you are asked which of these you are happy to accept. You can change your mind at any time through the cookie settings link on the site. You can also configure your browser to refuse cookies, although if you disable or refuse them, please note that some parts of our website may become inaccessible or not function properly.
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this policy. Such circumstances may include:
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. In addition, we use certain Shopify enhanced features that incorporate data obtained from your interactions with our store, along with other merchants and with Shopify. To provide these features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over that use. To learn more, see the Shopify Consumer Privacy Policy. You may also exercise certain rights through the Shopify Privacy Portal.
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Information you provide on public or semi-public venues, including information you share on third party social networking platforms, may also be viewable by other users without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or of their owners or operators.
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted.
We are committed to taking appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss. Our website is secured by encryption, so your data is not accessible while you are transmitting it. That said, no security measures are perfect or impenetrable, and we cannot guarantee perfect security. We recommend that you do not use unsecure channels to send us sensitive or confidential information.
How long we retain your personal information depends on different factors, such as whether we need it to maintain your account, to provide you with the Services, to comply with legal obligations, to resolve disputes or to enforce other applicable contracts and policies. We are required to keep transactional records for accounting and tax purposes, so where you ask us to erase your data we will anonymise your records rather than delete the transaction itself.
You have the following rights in relation to your personal information. These rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline a request as permitted by law.
You may exercise any of these rights by contacting us using the details below. We will not discriminate against you for exercising them. We may need to verify your identity before we can process your request. You may designate an authorised agent to make requests on your behalf, in which case we will require proof that you have authorised them to act for you.
If you have a complaint about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection, at ico.org.uk.
We may transfer, store and process your personal information outside the United Kingdom. Where we do, we rely on recognised transfer mechanisms such as the UK International Data Transfer Agreement or the UK Addendum to the European Commission's Standard Contractual Clauses, unless the transfer is to a country that has been determined to provide an adequate level of protection.
We review this policy regularly to make sure we continue to serve the privacy interests of our customers. We may update it from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised policy on this website and update the date at the top.
If you have any questions about our privacy practices or this policy, or if you would like to exercise any of your rights, please contact us:
Email info@chococo.co.uk
Telephone +44 (0)1929 421777
Post: Chococo, Unit E, Blackhill Road, Holton Heath, Dorset BH16 6LS